1. Delivery Policy

​

At Xtrend, we believe in providing the best possible shopping experience for our customers. To ensure this, we implement a flexible and transparent delivery policy that puts control in your hands.

Delivery Cost:
The cost of delivering products is borne by the customer. We believe this approach allows for greater transparency and flexibility for our customers, allowing them to choose the delivery option that best meets their needs.

Delivery Cost Calculation:
Delivery cost is calculated based on the customer's location. We use an accurate and efficient system to determine shipping costs, taking into account factors such as distance, type of delivery service selected and package weight.

Delivery Options:
We offer several delivery options to ensure you receive your products according to your preferences and needs. Our options include express delivery for those who need to receive their product quickly, standard delivery for those looking to balance cost and delivery time, and economy delivery for those who prefer a more affordable option.

Delivery Tracking:
For your peace of mind, all orders shipped by Xtrend are accompanied by a tracking number. This allows you to track the status of your delivery in real time, from leaving our distribution center to arriving at your destination.

International Delivery:
Additionally, we offer international delivery services to serve our customers around the world. Our delivery cost calculation system takes into account the specificities of each country to provide a smooth and efficient delivery experience.

We are committed to ensuring that each delivery is made quickly, safely and efficiently. If you have any questions or require further information about our delivery policy, please do not hesitate to contact our customer service team.

At Xtrend, we deliver more than products; We deliver confidence and excellence in every order.

 

 2. Refund Policy

Temporary Unavailability of Refunds: Please be advised that we are temporarily not offering refunds. However, we are committed to ensuring your satisfaction. If there is a problem with your order, please contact our customer support and we will do our best to resolve the situation to your satisfaction.

 

 3. Discounts for Volume Purchases

Progressive Discount: We offer special discounts for purchases of multiple items. Take advantage of our promotion:

- Purchase of 3 products: 10% discount on total purchase.

- Purchase of 5 products: 15% discount on total purchase.

- Purchase of 6 or more products: 20% discount on total purchase.

 

 4. Availability of Coupons

Discount Coupons: We regularly provide discount coupons to our customers. Keep an eye on our promotions and marketing campaigns to obtain promotional codes that can be used on your next purchases. Sign up for our newsletter and follow our social media so you don't miss any opportunities.

 How to Apply Discount Coupons

To apply a discount coupon, follow these simple steps:

1. Add the desired products to your shopping cart.

2. At checkout, enter the coupon code in the appropriate field.

3. Click "Apply" to see the discount reflected in your purchase total.

 5. Customer Service

Customer Support: Our support team is available to help with any questions or issues you may have. Contact us via our online chat, email or phone. We are here to ensure your shopping experience is the best possible.

 

 6. Security and Privacy

Privacy Policy: We respect your privacy and are committed to protecting your personal information. We use advanced security measures to ensure your data is always safe.

​

​

We appreciate your trust in our online store and we look forward to serving you!